Call Handling Questions

Your Account Manager will give you a unique number which seamlessly diverts through to us.

When your call reaches your reception team, your bespoke script will flash up on their screen, enabling them to answer the phone in your company name and capture the information you require.

Yes, to cover our admin costs and the rental of your diversion number we have a monthly minimum of 10 calls for Answer-4u 888 accounts and a minimum of 20 calls for Answer-4u Flexi accounts. This doesn't mean you have to deliver 10/20 calls to us in a month but does mean you will be charged for anything up to, and including, 10/20 calls which equates to a minimum spend of just £8.80/£19.80 per month.

You can use the number we give you as your business number, and our receptionists will take all your calls. This can be very useful for people who are just testing the water with a new business idea and continue to be employed elsewhere. Once their businesses are established, they take over ownership of the line.

This is no problem. Sign up to the service and we can supply you with your number within minutes which you can then put on your website, business cards and flyers. Once you are ready for the service to start just give us 24 hours notice and we will get the account up and running for your specified start date.

With both mobiles and landlines, diverting calls is simple and instant. You just type a number into your keypad and follow the instructions: different companies use different numbers for their divert service. If you are not sure how to divert your calls, your Account Manager will be able to talk you through it.

We recommend diverting all calls when you’re on holiday, in a meeting or have finished work for the day – if you’re on holiday, don’t forget to let your Account Manager know when you’ll be back. You can also divert calls after a certain number of rings and/or when your line is busy, ensuring you never, ever miss a call.

Some of our customers choose to publish the number we give them as their own, meaning our receptionists answer all their calls, all the time and patch calls through. When their businesses are more established, most choose to take ownership of the line.

Our divert service allows any numbers of callers to reach your reception team at the same time.

Simply divert all your numbers to your unique Answer-4u number. Our receptionists will advise which number your caller dialled, allowing you to track which advertising source is most effective for you.

Our receptionists normally deliver messages by text or email. We can also forward calls through to you, tell you who’s on the line, then you can choose whether to take the call or take a message.

We certainly can. We offer this as an optional add on to our Flexi service. We’ll answer the call and find out who is calling before ringing you, who it is and patching them across. If you are not available, or are simply too busy to take the call that is no problem. We’ll go back to the caller, explain you’re not available and take a message which we’ll email or text a message across to you as normal.

All you need to do is call your Account Manager and ask.

All our prices exclude VAT and any invoices are payable within 14 days. To review our Terms & Conditions, click here.

All our receptionists are based in the UK. We work 24 hours a day, 365 days a year, meaning your callers will never go to voicemail or hear an engaged tone.

We are based in Nottingham city centre, in the heart of England. All your calls are answered there.

Your calls will be answered by one of a team of three agents dedicated to your account, our aim when answering your calls is familiarity, efficiency and professionalism. Each PA group has a team leader responsible for training and quality, you also have an Answer-4u Account Manager on hand during business hours

No. They will hear the usual ringing tone then our receptionists will answer the phone in your company name.

We certainly can! Our Faxbox service means that faxes arrive directly in your inbox and you can send data from your desktop wherever you happen to be.

Our unique web-based tool, Access-4u, gives you access to recordings of every single call you receive, plus statistics, call mapping and a host of other features.

Our customers stay with us because we provide a great service, not because we lock them in. Should you wish to leave us, all we need is 30 days notice.

No problem. We simply cancel the answering service and transfer the number to our Numbers-4u platform. You can retain ownership of your number and route it to any UK landline number you wish.

Just give us a call on 0800 8 22 33 44 and we will be delighted to help you. Alternatively, you can email your question to us or click on the ‘Live Chat’ button above.

It could not be simpler to sign up to Answer-4u. It’ll take just 3 minutes of your time and we’ll be answering your calls within a couple of hours – So get started right away and Sign Up Now… it’ll take you about 3 minutes – and we’ll do the rest!

You can relax because we’ll have the UK’s Premier Telephone Answering Service up and running for your business in just a couple of hours.

It couldn’t be simpler… So get started now…

We certainly do! Find out more about it here.

We are part of ICS, one of the UK’s leading contact centre groups. They are experts at coordinating 24/7 callout coordination, along with telemarketing, advertising response, competition lines, mailouts, Email marketing and much more. For more information just call 0800 8 22 33 44 or click here